Have you checked out the below pages to see if you can find the answer to your question? Many times this can be faster than waiting on a response from me. For Digital File Assistance, working your way through the page linked below first before reaching out to me will help me help you much faster.

You can also email knottedthreadsco@gmail.com directly. This form and that email address are direct lines to myself, Shannon Timchula, the owner and creator. AKA the resident HBIC.

 

Typical response hours are M-F 8AM - 3PM Central, excluding federal holidays and my occasional vacation. Please expect up to 24hrs for a response if emailed within normal business hours. If you have not received a response within 3 business days, please follow up as it may have been missed. I love a gentle reminder!